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Privacy Policy

Last updated: 27 February 2025

1. Introduction

Drimstack (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Data We Collect

We may collect the following information:

  • Contact information — name and email address, provided when you contact us or sign up for our services.
  • Payment information — processed securely by Stripe. We do not store your full card details on our servers.
  • Usage data — basic analytics about how you interact with our website and services to help us improve them.
  • Support enquiries — any information you provide when contacting us for support, including via our contact form or live chat.

3. How We Use Your Data

We use your personal data to:

  • Provide, maintain, and improve our services.
  • Process payments and manage your subscription.
  • Respond to your enquiries and provide support.
  • Send important service updates (e.g. billing changes, maintenance notices).
  • Comply with legal obligations.

We do not sell your personal information to third parties. In accordance with Canada’s Anti-Spam Legislation (CASL), we do not send commercial electronic messages unless you have provided express or implied consent. You may unsubscribe at any time.

4. Third-Party Services

We use the following third-party services that may process your data:

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes described in this policy. When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual obligations.
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

We will respond to access and correction requests within 30 days. To exercise any of these rights, contact us at support@drimstack.com.

7. Cookies

Our website uses minimal cookies necessary for core functionality. We do not use tracking cookies or third-party advertising cookies. If third-party services (such as the live chat widget) set their own cookies, they are governed by their respective privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

9. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, including PIPEDA.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@drimstack.com.